IN AFRICA, IT IS NO LONGER BUSINESS AS USUAL – It is about doing business with heart

With Africa Gathering London this weekend, I wanted to share with you some thoughts on development in Southern Africa from Charlene Hewat CEO of Environment Africa. Environment Africa is a 100% African owned and operated NGO operating in Zimbabwe, Zambia, Mozambique and Malawi. I am truly humbled by the work they have done over the last 20 years.

IT IS NO LONGER BUSINESS AS USUAL -  It is about doing business with heart. By Charlene Hewat, CEO, Environment Africa

Our world, our planet is changing and the time has come for Zimbabwe thinkers and policy makers to think of new innovative, environmentally and sustainable ways of doing business, business is no longer based on ‘business as usual’.

When  public systems breakdown,  governments often look to the private sector to save the day.  In many developing countries such as India, a range of services that were in the public domain – housing, water, energy, transportation and communication have been or are being privatized.  This may lead to greater efficiency, but even the most die-hard neo-classical economist understands that it can also spell environmental and social disasters.

Public-private partnerships are a good way to divide responsibilities among different sectors of society. But they are fraught with danger, since they can become another way for the private sector to internalize benefits and externalize costs.

If we are to reorient the economy’s path to sustainability, what we really need is a totally new sector, perhaps termed the Community Sector,  which would combine public sector objectives with private sector strategies.   We need to create businesses that have a heart.  Environment Africa (EAfrica), a truly African non-for-profit, private voluntary organisation (PVO) has developed a concept called (PPCP) meaning Public, Private, and Community Partnerships.  EAfrica believes that this is future for businesses in Africa and that this approach, PPCP, would contribute not only toward sustainable development but also to poverty alleviation.

PPCP is not about an NGO, private sector, public sector coalition or a once off partnership, it is about corporate social responsibility and sustainable development in practice.  EAfrica, through it’s not-for-profit company, is seeking to become a social, environmental investor in companies and take out a shareholding which it will hold in trust for communities and social and environmental development projects.  The not-for-profit company, is looking at an alternative to the typical donor route of one off grants and handouts and aims, through the PPCP approach to uplift the livelihoods of communities in a sustainable business like manner.   The PPCP concept has now been included in the Medium Term Plan for Zimbabwe as well as the Zambezi Transfronter National Parks document.  EAfrica is also in the process of establishing a PPCP Forum and if you are interested in assisting in any way, please do not hesitate to contact EAfrica’s CEO, Charlene Hewat:  charlie@eafrica.utande.co.zw

What is Corporate Social Responsibility then?

The International Standards Body ISO, are developing a Social Responsibility guideline called ISO26000.  This is a guide for all types of organisations to follow.  The Standards Association of Zimbabwe (SAZ) is the ISO representatives here in Zimbabwe and has an ISO26000 working group, which organisations have been participating in.  Environment Africa has played a key role in the development of this standard not only in Zimbabwe but Internationally, under the banner of SAZ and as an NGO representative from a developing country.   EAfrica is also working closely with the Business Council For Sustainable Development Zimbabwe (BCSDZ), on CSR.  The ISO26000 Standard Guidance document is due to be released this year.

Social responsibility has continued to become a topical issue for all sectors, the private, the public and the government sectors as it is considered one of the key drivers to sustainable development. Social responsibility despite the name is not inclined to social development alone; it spans the operations of organizations internally all the way to the community or consumer level. Being socially responsible is considered a sustainable way of doing business and most often it boils down to trust. How can the various sectors trust each other? Can business trust communities? and can communities trust business to address their concerns in a manner that is beneficial for both. When looking at the corporate sector, it is important to examine the extent to which they are integrating social and environmental concerns throughout their business.

Some of the social concerns currently being experienced in Zimbabwe, as is the case in developing countries, include poverty, HIV/ AIDS; gender inequality; limited access to health, sanitation and education facilities and food security.  Its is evident that the developing countries have serious social concerns in comparison to the developed world and the question in the developing countries is how to include these concerns within the business frame work and still make a profit at the end of the day.

Internationally Corporate Social Responsibility (CSR) is being mainstreamed by many corporates and is now considered the key component to long-term survival. There are several companies now in Zimbabwe who have adopted CSR and have partnered with Environment Africa to implement some of the 7 core areas of SR.  Some of the activities include:

  • Development and implementation of a CSR Policy
    Looking at a companies carbon footprint and offsetting carbon emissions
    Partnerships on CSR projects and programmes

    CSR is more than just business, it is a part of your business and remember, it is not philanthropy or cheque book PR, it is about commitment, involvement and action. Get involved today and help rebuild our beautiful country Zimbabwe.

    The Politics of Followers

    zimdollar2As I sit here at my desk, peering at my beautiful Apple cinema display, keeping an eye on all the tools that allow me to connect with so many people remotely I am struck with a sense of … loss. I know, to some of my social media “connections” I am just a number in a game called online influence.

    Equally, I have made some incredible connections online. I have gained enormously from conversations, links and collaboration. These are not just numbers, but relationships. Just like in the “real world” relationships are built through trust, context and the ability to add value through being who you are.

    How then can we build relationships online when we deal primarily in numbers? How is a social media strategy different from a mass TV or radio campaign if it consists of sending out periodic links on twitter to 20,000 + “followers”? We can argue that it is targeted. We can debate that this is where the target audience are. We can even try to convince ourselves that the 20,000 + profiles have opted in. I am not so sure.

    Absolutely there are individual instances where there might be opt in, where a personality has something to say that hundreds of thousands of people want to hear, but these are exceptional cases. Here there is already trust and a desire to consume their information and content. These personalities have worked hard to get to where they are. They give of themselves and offer value. Their following has grown organically.

    As a Zimbabwean I look to the policy of “printing money”. As more and more zeros were added to the Zimbabwean dollar, its actual value, in real terms went down. Now, it has reached the stage where the currency has been abandoned. Zimbabwe has moved onto something new. The Zimbabwean dollar is worthless.

    We talk about social media as being about relationships. We argue that you cannot put a price on true connections and real conversations. The numbers game is the old way of doing things. Perhaps this message has not permeated through?

    Shona Tiger: Life in Zimbabwe: Guest Post

    Honde ValleyIf there is one thing I heard over and over during the time of Zimbabwe’s worst economic troubles, it was, “How on earth are you surviving?” This from both Zimbabweans and foreigners. Inevitably the answer would be, “We make a plan”, because that’s the Zimbabwean way, and that’s what we have always done.

    It’s a little hard to explain to an outsider. There are many who have said that if what happened to Zimbabwe had happened to any other country in southern Africa, the result would have been far worse. My personal opinion is that what happened to us was more than the result of the farm invasions and poor government policy. We became caught up in a perfect storm of post-independence euphoria and a certain lack of attention to warning signs, religious adherence to poorly crafted World Bank and IMF plans, and perhaps an over-reliance on one aspect of our economy- agriculture. Well before the farm invasions, the Zimbabwe dollar was showing signs of stress, and the drought years of the 1990s had already put pressure on our economy. I remember the worries of farmers in the 1990s, the talk of the national herd being depleted, and people wondering how on earth one could exchange Z$5 for US$1. Pretty funny to think about now.

    It feels like we’ve “been sifted”. It is hard to imagine, looking back, how we ever survived the season that followed. I was one of those Zimbabweans who stayed (although I enjoyed a brief hiatus in Botswana, when I had left for personal reasons). The first hint of trouble stirring was when I was at the University of Zimbabwe, and the suppression of the usual demonstrations by students was becoming increasingly violent, leading eventually to the death of a student. We heard whispers then of a party being formed with worker’s union roots, and sure enough, just over a year later, the MDC was formed. In 1998 we had the bread riots, when Morgan Tsvangirai became a national voice, and those riots were the symptom of the economic mess that was coming…. Things went downhill from there- and it’s been ten years.

    How did we survive? How did we survive the fuel queues which eventually went away when there was no fuel to be had anymore? How did we survive the stacks and stacks of cash which later being such a source of merriment, the “bricks” we carried around in such small denominations that we had to hand over a brick to get a loaf of bread- when we got bread? How did we manage the hours or days or weeks of power and water cuts? How did we manage the cash shortages, or the empty shelves at the supermarket which meant that there was no food to be had locally? Or how we have dealt with falling ill and going to hospital to find no drugs, no doctors, no nurses, no food, nothing but a bed?

    We made a plan.

    First we queued for ourselves and other people, and made jokes about fuel queues while we stood around in them and made new friends. Then we bought our fuel in Botswana or South Africa, eventually getting fuel traders- with tankers and small vans- to bring us our fuel in tankers or drums or 5-litre plastic containers. Cross-border traders- women who left their families to cross borders to Zambia or Botswana or South Africa stood in queues at service stations for us. We walked or cycled to work, come rain or shine. We drove at forty kilometres per hour to save fuel. We got the cash somehow, and haggled and converted and counted to a trillion in our heads, and bartered and stayed in business until we couldn’t anymore, then we tried a different business. Supermarkets sold tea leaves and sugar and jam, or nothing, but opened their doors day after day. Bread came and went, and changed in size (so standard didn’t mean the same thing from week to week), and the price changed daily when bread was to be had, and sometimes even when it wasn’t. We built fires to cook over, and went to people with boreholes to get water, or got generators. We used candles or battery-powered lamps for lighting, or we slept early. We learnt that even though there was no schedule to the water cuts, we could work our way around them by doing all our laundry when we heard the trickle into the water geyser. We learned to boil or filter our drinking water, and not to keep too much meat in the house. We learned to do all our shopping across borders- from perishable food to dry goods and clothing, and got quite handy with other people’s currencies. And we learned to buy not just for our households, but for others, too. We didn’t “get sick” until the cholera outbreak, which was more illness than we could handle by staying at home and nursing ourselves back to health.

    And through it all we griped when we couldn’t handle it anymore, or left the country to find something better, to send money back home; but mostly we just stayed put and made jokes about it, and managed somehow. We looked to extended family, and looked after each other. We had braais (barbeques) when we had meat, and let down our hair. We worked hard in between, knowing that if we didn’t, we might not eat the following day. We did without movies and the mall, and when we went out for coffee, we made do with whatever there was- tea, soft drinks, black coffee, a slice of cake or lemon meringue or whatever was on the menu. Sometimes it got hilarious; we went out to a pizza place one night, and all there was on the menu was a pizza base with tomato and garlic on it- like a marguerita pizza, but without cheese- no meat, no other vegetables. We laughed and ate.

    I spoke to people in business who stayed open waiting for things to change, even though they couldn’t pay their staff. I talked to farmers who had had their farms taken away, and were now running a retail business, selling no name brand cleaning products, and earning a living that way. I spoke to factory workers who were going in to work once a week, and earned their salary in kind (whatever foodstuffs were available), rather than cash. I spoke to a woman who had travelled from Chivhu to Bulawayo for medical treatment (about three hours by road), because although there is a hospital there, there was no point in trying to get treatment there. As they shared their stories, I wondered about the thing about the Zimbabwean that made them deal with everything with such grace. Everyone struggled, but we managed somehow.

    And our future? I believe in us, truly I do. If the same can-do attitude can be applied to the mammoth challenges facing us, we will recover. It may not even take as long as so many seem to think. Maybe it’s a matter of there being nowhere left to go but up; or perhaps just as with people, the national character had been strengthened by adversity. I do know this for sure: seeing how people tackled an impossible situation, and worked hard, and kept smiling, made me proud to be Zimbabwean.

    Photo by ShonaTiger

    The House of Stone

    Open Letter to Bill Gates

    zimflag1Today Bill Gates told the people attending the ICTD 2009 Conference in Qatar that Zimbabwe was not worth spending resources on as it is too far gone.

    I disagree with his remarks and find them unfortunate. They have far reaching consequences for the people of Zimbabwe.

    Below is an open letter to Mr. Gates explaining my thoughts. This letter just scratches the surface. I ask all Zimbabweans to contribute to this letter below by leaving constructive comments as to why he should change his mind.

    The Bill and Melinda Gates Foundation does some amazing work around the world. This is not an attack on them, rather an effort to engage positively.

    18 April 2009
    Dear Mr. Gates

    I have been following updates of your keynote speech at the ICTD 2009 in Qatar.

    I would like, with respect, to disagree with your assertion that “Zimbabwe is not worth spending resources on as it is too far gone”.

    If ever there was a chance to rebuild an African country so that it can become sustainable and a model for other countries to follow, this is it. Here is an opportunity to engage with the people of Zimbabwe to ensure the restructuring of the country is relevant, sustainable and meets the needs of the people.

    I agree that there are still challenges Zimbabwe has to face with regard to the political climate, but real progress is being made in the country. The majority of people in the new government have a positive and enlightened attitude towards reconstruction and recovery. The government contains capable, intelligent and dedicated people. The main challenges are the negative perceptions of the West and the unwillingness of some people/institutions, internally and externally who can effect real change in the country to commit to this task.

    Here are a few reasons why Zimbabwe cannot be discounted:

    • Zimbabwe still has an infrastructure that can be quickly turned around using relevant technologies, processes and new thinking.
    • Zimbabwe has many capable, educated people with the skills and the dedication needed to rebuild the country. Zimbabwe’s productive years were not so long ago that we have forgotten how to produce.
    • There is willingness and an understanding from the top that Zimbabwe needs to allow conditions for private enterprise to grow on a micro and macro level.
    • Zimbabwe has the natural resources and capacity to ensure continual growth and solvency with the right investment.
    • Change in Zimbabwe has come about through an opposition’s commitment to democracy. Sacrifices have been made and are still being made for these ideals. However, the commitment to these principles stands the country in good stead.

    You talk about the need for strategies, the need for process and the adoption of best practices. You understand that profitability is one on the most fundamental cornerstones of building sustainable communities. You ask: “If someone knows how to take philanthropic money and create good governance in Zimbabwe I’d love to hear it”. You have already provided the answers.

    Zimbabwe needs a robust recovery plan. It needs to integrate and align all internal and external efforts and direct them towards a Zimbabwean solution. Most of all, it needs genuine assistance from foundations, institutions and governments with no hidden agendas and no “prefabricated” solutions. Zimbabwe does not need disparate efforts and good intentions; it needs a collective, collaborative and communicated strategy. It needs the leadership and skills that a foundation like yours can provide to work with Zimbabwe’s leaders, businesses and stakeholders to bring all the relevant players together. This will ensure that the resulting strategy is relevant, aligned to available resources and executable. Zimbabwe needs partnerships and dialogue, not handouts.

    I share your view that an empowered population will be less dependent on government. They will have choices and options. They will have the resources to educate their children, pay for medicines and to feed themselves. A population that does not rely on the state ensures the state is answerable to its citizens.

    I am saddened by your remarks in Qatar. You have the power to do so much good for the country, and you have the influence and the right approach to make a real difference. So many Zimbabweans have sacrificed so much to get to where they are today. To hear you say this on the eve of our rebirth is devastating and counterproductive. I ask you to reconsider your remarks, and I challenge you to reach out and engage with Zimbabwe in an effort to understand what we need and then decide whether you still feel it is too late for Zimbabwe.
    Sincerely

    Alasdair Munn
    Zimbabwean.