Customer Response Strategy
Many brands struggle with ensuring customers are responded to promptly, efficiently and directly. Customers now have a wealth of ways to contact you; be it phone, email, text, via Twitter, Facebook or posting onto your blog. It is widely expected for a company response to be issued within a 12 hour window.
By creating an in depth response strategy we can align responses to your resources and assets and create a plan by which it is easy to follow.
Alternatively we are able to embody the tone and voice of your company and manage your social media responses for you. The most common demand for this type of service is during a marketing campaign where the in-house team would like a helping hand with the campaign interaction, conversations and questions.